24/7 Field Service & Support

Experienced Personnel

We offer experienced support personnel that can quickly diagnose and repair problems that can hinder your operation.  We can handle any service issue with our in-house personnel or our system of sub-contractors we can dispatch.  Our training programs ensure our technicians are equipped and constantly learning new systems to expand our knowledge base, all of which provides you with the support you require and deserve.

Support Options

24/7 support is available for:
General Facility Maintenance
UST Mainenance Services
POS Support for Verifone, Gasboy, Ruby, and others
Car Wash Service and Maintenance.

Challenges:

Getting the support you need is crucial for your facility and can be your biggest challenge as a retail facility operator. Our geographic region, combined with lack of resources, make it incredibly difficult to get the support you require. Combine this with the fact that no two stations are alike, and you have a complex support issue.

UST 3rd Party Operations Inspection:

State of Alaska ADEC requires you to have a 3rd party UST operations inspection performed every 3 years.  The due date is based upon your tank license number and can be found on the ADEC website: http://www.dec.alaska.gov/spar/ipp/tanks.htm

Prism Design & Construction, LLC offers 3rd party operations inspections performed by our State of Alaska licensed inspectors.

To better serve our customers, we can perform all of your compliance testing at the time of the inspections.  We also try to group inspections by area to lower the travel costs for you.

Please be aware that the inspections must be conducted between April 1 and Aug. 31.  All reports must be filed with ADEC by September 30.

Inspection slots fill up fast and all too often people call late in the season, when we have already made a trip through your area.  To keep your costs to a minimum, please call early and get on the list for your area.

Compliance Testing Services

Stage 1 Testing:

We offer pressure decay and vent cap testing for your gasoline dispensing facility to comply with EPA regulations.

Your system must be tested at installation and then every 3 years thereafter.

Tank Monitor Certifications:

We have Veeder-Root certified technicians to both install and test your tank monitor system.  Yearly certification includes testing of all sensors and verification of proper system performance.

You are required to have your tank monitor inspected annually.

Line Leak Detector Testing:

We offer 3.0 GPH testing of pressurized line leak detectors.  Tests are conducted by a State of Alaska licensed UST installer and are certified by the test equipment’s manufacturer.

Your line leak detectors are required to be tested annually.

Cathodic Protection System Testing:

We offer tests conducted by State of Alaska and Nace certified Cathodic Protection Testers.

Your systems are required to be tested every three years and within 6 months of any modification.

Yearly System Operations Check:

We can perform a yearly operations check of your system including all of the testing above as well as checking your spill buckets, sumps, shear valves, E-stop system and dispenser hose continuity.

Verifone Training

Instruction:

We will be hosting training for station managers and owners on how to get the most our of your VeriFone Ruby and Sapphire Systems.  It will be instructor-led classroom training.

The VeriFone training is a full day class with lunch provided.

The station management training will be a 4 hour class.

VeriFone POS Training:

1. Hardware-Including peripheral connections.
2. Navigation through the system
3. System Security
4. Manager – Payment methods, Categories, Departments, PLU’s, Keyboard mapping, Promotions, etc.
5. Report Manager – Report configuration, Flash reports, etc.
6. Network Manager – Secure ID, PCI compliance, etc.
7. Maintenance Manager
8. Sales – Rest in gas key, Viewing sales, Clearing DCR holds
9. Troubleshooting issues

Station Management Training:

1. Are you doing what is required by ADEC & EPA?
2. What is a UST Operations Inspection?
3. What to expect during an EPA inspection and how to be prepared
4. Troubleshooting issues
5. How to pass your next inspection